an operations floor at night with a few monitors lit

Your systems don't sleep. Neither does the rota.

Application support, monitoring and the service desk, handed over between Indore and Denver so something is always being worked on.

What we run for you.

a server aisle lined with racks and small teal status lights

Embedded engineering teams under SLA, with compliance, payroll, performance and governance handled by us. The scope is written down before we start, like a run-book index:

  1. 01Application support

    Break-fix, minor enhancements and releases for the applications your teams depend on.

  2. 02Infrastructure monitoring

    Cloud and on-premise systems watched around the clock, with alerts triaged before they become tickets.

  3. 03Service desk

    A first line for your users, with a clear path to the engineers who can fix the problem.

  4. 04Release & change

    Planned changes tested and rolled out in agreed windows, with a rollback written first.

  5. 05Reporting & SLAs

    Monthly reporting against the service levels we agree up front.

an engineer working at two monitors in the evening
IND

Indore day shift

The Indore team picks up the queue in its morning: triage, fixes, planned changes, and the notes the next shift will need.

HANDS OVER ≈ 18:30 IST → DENVER

DEN

Denver day shift

Denver starts on a handed-over queue, not a backlog: a written summary, open tickets ranked, nothing left in someone's head.

HANDS BACK ≈ 17:00 MT → INDORE

Tickets move while you sleep.

Monitored, handed over, reported — every day.

Scope a managed engagement.

  • ResponseWithin 24 hours
  • Scoped proposalWithin a week
  • ReportingMonthly, against agreed SLAs
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